QUESTIONS Frequestly Asked Questions Q: What's it like to work in a casino? A: At first glance, it's obvious that the atmosphere is exciting, fast-paced and energetic. Not to mention highly regulated and very noisy. What's not so obvious is the underlying teamwork. Casino employees understand how each and every person works together to achieve a common goal - creating a memorable customer service experience. They do their best each day. They support and motivate each other. They understand that each individual's success has a direct impact on the casino's success. Q: Are any of the games fixed? A: No. All casino games are games of chance and everyone has the same chance of winning. Q: What hours would I be expected to work? A: It depends on the position and the specific department. The casinos are staffed 24 hours a day. Full time staff generally work 40 hours per week spread over various shifts and days. Weekend and holiday work is an accepted norm in the casino industry. Part time hours vary in each department. Q: Why do I need to apply for GPEB registration? A: All casino employees in BC are required to obtain registration through the Gaming Policy and Enforcement Branch. It costs $45 and includes a criminal record check to confirm you are cleared to work in the industry. Once approved, you are issued a gaming tag with your photograph. You are required to wear this tag at all times while working. Q: What do casino workers wear? A: Dress code guidelines vary between departments. In addition, most departments have some form of uniform (i.e. shirt, vest) which is provided to employees. In all cases, a valid GPEB gaming tag must be worn while working. Q: What training is provided? A: All new employees attend a comprehensive orientation program that introduces them to the company and their new position. It covers a brief history of the company, common policies and procedures, customer service skills, casino security, etc. and also provides an opportunity to ask questions. Employer-paid skills training for the different positions can range from on-the-job learning to full-time attendance at multi-day or multi-week courses to make sure the employee has the necessary skills. Q: Are there advancement opportunities? A: Yes. In fact, they happen pretty regularly in the casino industry. For hard working, positive employees, moving up the corporate ladder can happen in a relatively short period of time. Check out the career paths shared by some of our current employees. Still have questions? We'd be happy to answer them. Ask us here.